You can load money in your Namaste Pay by linking your bank account (Payment methods < Add Bank Account). After that click on "Add Money" to load money on wallet. The option to fund load through Mobile banking/Internet banking and credit/debit card feature will be added soon.
In case you forget the PIN, you have an option to recover your Namaste Pay account through security questions. Please make sure that the questions you answer are confidential and easy for you to recall.
In case a transaction does not complete successfully and fails due to technical errors, then it can be reversed. The user has to contact Customer Support to initiate the reversal process.
You will receive a passcode on your number which is not registered on Namaste Pay Wallet. You can withdraw the amount through our authorized agent with the passcode.
You can know this detail from your account profile.
Your NTC mobile balance is different from your Namaste Pay wallet balance. You cannot transfer your NTC mobile balance to your Namaste Pay wallet.
Please mail us your valuable feedback at firstname.lastname@example.org .
Please check if the biometric login is enabled or not. You can go to the Settings> >Biometric login from the Hamburger menu on the top left to do that.
Please recheck the size of you document with the specified size limit. Larger file may require converting into smaller file before uploading it.
You have to install Namaste pay in your new device. Once you enter your mobile number and PIN, you will receive an OTP. Then using that OTP, you can log in to your wallet. The USSD channel can accessed once the SIM is installed on the new mobile device.
(Where available, logo seen)
The user can check details of transaction through “History” tab at the bottom of the App. Via USSD - Select option 1. My Account, then select option 2. Mini Statement. Your last five transaction IDs will be displayed. You can select the transaction id to see the details.
Yes, fingerprint login is available.
You can call and ask our Customer Care (16600150500) to lock the wallet.
Namaste Pay shall be available for all the major telco users. Currently, it is available for NT users and we are working to bring other telecom operators in Namaste Pay system.
In the home screen, go to the Hamburger menu at the top left corner and select the “Security” tab. After that, select “Change PIN” option. Then, you can change your pin.
Your NTC mobile balance and your Namaste Pay wallet balance are different. You cannot use your NTC mobile balance to make wallet transactions. You need to load money separately into your Namaste Pay wallet.
You can clear Namaste Pay from your background applications and retry login to Namaste Pay.
Via USSD -
Dial *500#. Choose option 1. My Account. Choose option 1. Balance Enquiry on the next screen. User’s main balance will be displayed.
Via App -
You just need to tap the wallet button on the bottom menu of the home screen.
The user can check last transaction through “History “ tab at the bottom menu of the App. Via USSD, you can select the option 1. My Account, then select option 2. Mini Statement. Your last five transaction ids will be displayed. You can select the transaction id to see the details.
Only NT sim users can use Namaste pay at the moment.
In app, you can use the "Forget pin" option to reset the wallet PIN number.You cannot reset PIN via USSD code.
You can login from maximum two devices simultaneously.
Namaste Pay wallet can be accessed via online as well as offline. The internet is required to use mobile app but Namaste Pay can also be accessed through USSD service by dialing *500# which does not require internet.
Using Namaste Pay does not cost you anything and is typically free, apart from a few kinds of transaction that could come with a flat fee which is also kept very minimal.
Please contact our Customer Support at Toll Free Number 16600150500 to edit or update your personal information.
Registering at Namaste Pay is FREE.
To generate dynamic QR code, follow the steps below:
Please contact us at our Toll-free Number: 16600150500 or mail us at email@example.com for inquires and support.
Please be careful while entering the mobile number to make any transactions. Once confirmed, the transaction cannot be reversed and so, a recharge to a wrong number cannot be refunded.
Currently Namaste Pay is available for Android but it will also be available for IOS very soon.
Yes, you can use the USSD code *500# to register and access the services available on Namaste Pay. You may need to load fund from your nearby Namaste Pay agents.
Since, the mobile number is mandatory requisite to get registered, you need to register again for the new mobile number.
Do not panic at that moment. In such case, please wait for 5 minutes. If receiver does not receive the amount even after 5 minutes, contact our Customer Support at Toll Free Number 16600150500.
You can either withdraw the amount of wallet by transferring to your linked bank account in Namaste Pay Wallet or through Namaste Pay authorized agent.
Namaste Pay operates offline as well. It can be accessed through USSD service by dialing *500# which does not require internet. .
“KYC” basically stands for Know Your Customer and is the process of verifying the identity of customer. The objective of KYC standards is to prevent Banks & Financial Institutions and Payment Industry from being used by criminal elements for money laundering activities.
All citizens of Nepal above 18 years old are eligible for KYC. We will be enabling KYC for minors soon.
A clear scanned copy of either Citizenship, Driving license, Government Id, PAN card or Passport.
It will take maximum 2 working days to complete your full KYC verification.
Our authorized representative will conduct verification through a phone call.
To become a verified user you must update your KYC details. Once your KYC is verified by our authorized representative, you will be a verified user.
Yes, KYC update can be done on two mobile numbers. No, there is no provision for updating mobile number against an existing KYC.
As per the guidelines of Nepal Rastra Bank, unverified customer cannot make transaction more than NPR 5000 a month.
To verify the identity of the user.
Currently, KYC cannot be done for minors and people below age 16.
To check whether you are a full KYC user or not:
Namaste Pay is very secure, as its activity is monitored and regulated by Nepal Rastra Bank. In addition, we value our customer's privacy. Hence, we have adopted security measures to protect our customer’s data and update it time and again.
Namaste Pay is the most trusted digital wallet of Nepal which works on both online and offline mode. Namaste Pay’s vision is to be one stop solution for all financial transaction providing its services not just to the technology literate banked population, but also to carter the needs of unbanked population and facilitate them to move together in the new digital world.
Registered users of Namaste Pay can currently load fund via bank link, Nepal Telecom Mobile Recharge, pay Electricity and Khanepani bills and make Fund Transfer. More services such as Transactions via Agent Network, QR Payments, Other Telco Recharge, ISP Payments, TV/DTH Recharge, Government Payments, Tickets Booking (Flight, Bus, Cable Car, Movie), Insurance Premium Payment, Educational Institute Fee Payments, Demat or Mero Share Renewal, Remittance will be added subsequently.
Once you dial digits PIN code, you have to select 1. My Account for account related services. In accounts, you can select 3. Change PIN for changing the PIN code.
You can use the USSD service FREE of cost.
Following services available through USSD on Namaste Pay wallet:
USSD stands for Unstructured Supplementary Service Data. It helps access Namaste Pay wallet offline. .
Please check if your SIM network is available. In case the network is unavailable, kindly try after sometime.
USSD number/code for Namaste Pay is *500#.
In My Account section, you can select option 1. Balance Enquiry.
In the home page, you can select option 1. My Account for accounts related services. Then you can select option 2. Mini Statement for checking your last five transaction history. You need to select the specific transaction to know the details.
Once the process of requesting money is completed, the Sender’s request is recorded in pending transaction of the Receiver. Receiver has an option to “Approve” or “Reject” that request under 24 hours.
The maximum time to approve the requested money is 24 hours.
After you have approved or rejected the request, both parties will receive SMS from Namaste Pay.
The Requester can cancel the “Request money” if required by going to the “Pending Transaction” tab and click on the “Cancel” button.
It is an easy way to request money from anyone registered on Namaste Pay wallet. It can be your family, friends or whom you trust. You can request or send money by just proving mobile number. You also have the option of QR scanning as well for request and send money.
On the Hamburger menu, at the top left corner of the home screen, you can find “Pending Transaction” tab. Inside that tab, you can find your pending transactions related to the “Request Money” and you can either “Approve" or “Reject” the request. The maximum time to approve the requested money is 24 hours.
After you have downloaded the Namaste Pay app, follow the below steps:
Either you get registered via Namaste Pay App or through USSD (*500#). You are eligible to use both channels once you get registered from one.
Once you dial *500#, you will get the option to get registered. Follow the given directions. You will receive a message after being registered.
You can transfer money from your Namaste Pay to both linked as well as unlinked bank accounts.
He/she will receive a passcode. They can withdraw the amount through our authorized agent with the passcode.
It is the same process as linking the bank account for the first time.
Click on the “History” tab of the home screen. Select the “Wallet” option and tap on the right most icon of the “Wallet” tab. After this, you will find the option to export and download the transaction statements. Choose “Download” option and select “Date Range” - within 1 month or choose the time period provided as default. After confirming all, click the “Download” button and the transaction statement will get downloaded to your device.
Dial *500#. Choose option 1. My Account. After that, choose option 2. Mini Statement. The last five transactions, you did will be displayed. You can select the transaction id to know the details of each transaction.
You just need to tap the “History” button on bottom menu of the home screen to see you transaction history.